How do I request access to my personal data?

You can request a copy of your personal data by emailing us at info@mail.poetpearl.com. Please include your full name and the email address associated with your account. We will respond within 30 days as required by GDPR.

Can I unsubscribe from marketing emails?

Absolutely! You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link at the bottom of any promotional email, or by contacting us directly at info@mail.poetpearl.com.

Do you share my information with third parties for advertising?

No. We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information with service providers necessary to fulfill your orders (shipping carriers and payment processors).

How long do you store my personal data?

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your account activity plus up to 3 years for record-keeping purposes. You may request earlier deletion at any time.

What happens if I exercise my Do Not Sell right under CCPA?

We do not sell personal information. When you click Do Not Sell My Personal Information, we confirm that no sale of your data has occurred and record your opt-out preference to ensure it is honored going forward.

Home › Privacy Policy

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

At PoetPearl, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase.

May 28, 2026

Information We Collect

Personal Information

Full name
Email address
Shipping address
Phone number (optional)
Payment information (via secure processors)

Non-Personal Information

Browser type and version
Device information
IP address
Browsing behavior and pages visited
Referral source

Cookies

Shopping cart functionality
Website analytics
Personalized experience
You can manage cookie preferences at any time

How We Use Your Information

Process Orders

Fulfill your orders, arrange delivery, and send order confirmations

Customer Support

Respond to your inquiries and provide assistance with your purchases

Marketing Communications

Send order updates and promotional emails (with your consent only)

Improve Experience

Analyze usage patterns to enhance website functionality and content

Security & Fraud Prevention

Protect against unauthorized transactions and maintain site security

Analytics

Understand how visitors interact with our site to improve services

Information Sharing

Shipping Partners

We share your name and shipping address with our logistics partners (DHL, FedEx, etc.) solely for order delivery purposes.

Payment Processors

Payment details are processed securely through Stripe and PayPal. We never store your full credit card information.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process to protect our rights or the safety of others.

Data Security Measures

SSL Encryption

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS technology.

PCI-DSS Compliance

Payment information is handled through PCI-DSS compliant processors (Stripe & PayPal). We never store card details on our servers.

Regular Audits

We conduct regular security audits and vulnerability assessments to ensure your data remains protected at all times.

Your Rights Under GDPR (EU)

If you are a resident of the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of any inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

Request deletion of your personal data when it is no longer necessary.

Right to Data Portability

Receive your data in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Withdraw your consent for data processing at any time without affecting lawfulness.

Right to Lodge a Complaint

Contact your local data protection authority if you believe your rights have been violated.

Your Rights Under CCPA (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

Right to Know

You have the right to know what personal information we collect about you.

Right to Delete

You may request that we delete your personal information.

Right to Opt-Out of Sale

You have the right to opt out of the sale of your personal information. We do not sell your data.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

We do not sell your personal information. This link is provided as required by CCPA.

Cookies Policy

We use cookies and similar technologies to provide you with a better browsing experience. Below is a summary of the cookies we use:

Cookie Type	Purpose	Can be disabled?
Necessary	Shopping cart, checkout process, security features	Required
Analytics	Google Analytics — helps us understand how visitors use our site	Yes
Marketing	Targeted advertisements and promotions	Yes
Preference	Language, currency, and display preferences	Yes

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to read the privacy policies of any third-party sites you visit through our links.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and, for significant changes, we may notify you via email or display a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions or requests regarding your personal data, please contact our Privacy Team: [email protected]

We aim to respond to all privacy inquiries within 1-3 business days.

Frequently asked questions

How do I request access to my personal data?: You can request a copy of your personal data by emailing us at [email protected]. Please include your full name and the email address associated with your account. We will respond within 30 days as required by GDPR.
Can I unsubscribe from marketing emails?: Absolutely! You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link at the bottom of any promotional email, or by contacting us directly at [email protected].
Do you share my information with third parties for advertising?: No. We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information with service providers necessary to fulfill your orders (shipping carriers and payment processors).
How long do you store my personal data?: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your account activity plus up to 3 years for record-keeping purposes. You may request earlier deletion at any time.
What happens if I exercise my Do Not Sell right under CCPA?: We do not sell personal information. When you click Do Not Sell My Personal Information, we confirm that no sale of your data has occurred and record your opt-out preference to ensure it is honored going forward.