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Returns & Exchanges

PoetPearl offers a 30-day return window from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.

How to return an item

  1. Email support with the order number and the item(s) to return.
  2. Support replies within 24 hours with a prepaid return shipping label for US orders.
  3. Pack the item securely in its original packaging, including all tags, pouches, and the packing slip.
  4. Drop the package at a post office or schedule a pickup.
  5. PoetPearl inspects the return and processes the refund within 5–10 business days.

Exchanges

To exchange for a different size, style, or piece, email support. The desired replacement can be held while the return is in transit. Exchanges are processed within 3 business days of receiving the returned item.

Non-returnable items

Custom orders, engraved pieces, items marked "Final Sale" at the time of purchase, and gift cards are final sale. Items showing signs of wear, damage from misuse, or missing original packaging do not qualify for a refund.

International returns

International customers may return items within the 30-day window, but return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Damaged or defective items

If an item arrives damaged or with a manufacturing defect, email support within 48 hours of delivery with clear photographs. PoetPearl will replace the item or issue a full refund, and covers all associated shipping costs. Claims beyond 30 days fall under the 1-year manufacturer warranty.

Refund timeline

Once a return is received and inspected, refunds are processed within 5–10 business days to the original payment method. Banks may take an additional 2–5 business days to post the credit.

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