PoetPearl

Home › FAQ

Baroque Pearl Jewelry — Frequently Asked Questions

Terminology, materials, sizing, care, shipping, and returns at PoetPearl.

About PoetPearl & Terminology

What is PoetPearl?
PoetPearl is an independent direct-to-consumer jewelry brand specializing in handcrafted statement jewelry centered on genuine pearls with naturally irregular baroque forms. The collection includes necklaces, earrings, bracelets, and rings sold through the official online store.
Does PoetPearl sell natural pearls or cultured pearls?
PoetPearl designs are centered on genuine pearls. Baroque describes the pearl's irregular shape, not its origin, so it does not by itself tell you whether a pearl is natural or cultured. The Product Details section on each listing states the pearl type when it is known. PoetPearl does not use "natural pearl" as a general synonym for "genuine pearl".
Do all PoetPearl pieces use the same metal?
No. Metals, base materials, finishes, stones, and closures vary by design. Each product page states the material for that specific piece, so specifications from one product should not be applied to another.
What is a baroque pearl?
A baroque pearl is a pearl with an irregular, asymmetrical shape rather than a perfectly round form. Baroque describes shape, not origin: a baroque pearl may be cultured or natural, freshwater or saltwater. The product details should identify the pearl type when that information is available.
Does baroque mean the pearl is natural?
No. Baroque describes a pearl's shape. A natural pearl forms without human intervention, while a cultured pearl forms after human intervention in a pearl-producing mollusk. Both natural and cultured pearls can have baroque shapes, and cultured pearls are real pearls.
Are the pearls used by PoetPearl genuine?
PoetPearl designs are centered on genuine pearls. For the most precise description, check the Product Details for this piece; that section states the pearl type when known. PoetPearl does not use the term natural pearl as a general synonym for genuine pearl.
Will my baroque pearl look exactly like the photograph?
Not necessarily. Genuine baroque pearls vary naturally in shape, surface texture, color, overtone, and luster, so the pearl you receive may differ slightly from the photographed example. The design, listed materials, and stated dimensions remain the basis for comparison unless the product page says that the exact photographed piece will be shipped.
Are ridges, dimples, or surface marks normal on baroque pearls?
Yes. Ridges, dimples, rings, and other surface features can occur as a pearl forms. Their presence alone does not mean a pearl is imitation. When comparing pearls, consider the overall combination of luster, surface, shape, color, size, nacre quality, and matching rather than judging one surface feature in isolation.
How should I judge the quality of a baroque pearl?
Look at luster first: stronger luster produces brighter, sharper reflections. Then consider surface condition, shape, color, size, nacre quality, and, when several pearls are used, how intentionally they are matched. A baroque pearl does not need to be round to be desirable; its form should work coherently with the jewelry design.
What pearl type and metal does this piece use?
Please refer to the Product Details for this specific piece. PoetPearl designs use different pearl types, metals, base materials, finishes, stones, and closures, so specifications from one product should not be applied to another.
How do I choose the right size?
Use the measurements in the Product Details rather than relying on close-up photographs alone. For earrings, review pearl size, total drop, and weight. For necklaces and bracelets, review total length, extension range, and closure. For rings, follow the stated sizing method and check whether the design is adjustable.
How should I care for baroque pearl jewelry?
Put pearl jewelry on after applying perfume, hair products, and cosmetics. After wear, wipe it with a clean, very soft cloth. Avoid harsh chemicals, abrasive surfaces, sharp objects, and prolonged heat. Follow any additional care instructions for the metal and finish used in the piece.
Can I shower, swim, or exercise in pearl jewelry?
Removing pearl jewelry first is the safer choice. Repeated exposure to water, chlorine, salt, perspiration, soaps, and personal-care products can affect pearls, stringing, adhesives, plating, and other components. Do not describe a piece as waterproof unless that exact product has been tested and documented as such.
How should I clean and store pearl jewelry?
For routine care, wipe the pearl with a clean, very soft cloth. Do not use an ultrasonic or steam cleaner. Store the piece separately in a soft pouch or lined compartment to reduce scratching and tangling. If deeper cleaning or repair is needed, ask a jeweler familiar with pearls and the product's specific metal finish.
Is this jewelry suitable for sensitive skin?
Skin sensitivity depends on the exact metal, plating, solder, and other components in a piece. Review the Product Details and do not assume that every PoetPearl design uses the same materials. If you have a known metal allergy and the full composition is not listed, contact PoetPearl before purchasing.

Ordering & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Card transactions are processed by Stripe; PayPal payments are processed by PayPal. PoetPearl does not store card numbers.
Do you offer gift wrapping?
Every PoetPearl order ships in our signature packaging — a reusable linen pouch inside a recyclable kraft box with a handwritten-style note card. This is the standard configuration at no extra charge. A gift message can be added at checkout.
Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placing them. After that the order enters processing and cannot be changed. Email [email protected] with your order number as soon as possible.
Do you sell gift cards?
Yes. Digital gift cards are available in denominations from $25 to $500, delivered by email, and do not expire.

Shipping & Delivery

Where does PoetPearl ship?
PoetPearl ships worldwide, subject to the current shipping policy and destination eligibility. Standard shipping is available to the United States, Canada, United Kingdom, Australia, and most European countries. For other destinations, contact PoetPearl before ordering to confirm availability and rates.
How much does shipping cost?
One flat rate: $5.99, to every destination. New customers get 15% off their first order, plus free shipping, with code POETNEW1. PoetPearl Partners at the Merchant and Partner tiers enjoy free shipping on all orders. There is no free-shipping spending threshold and no regional or expedited rate — see the Shipping page for the details.
How long will delivery take?
Processing takes 1–3 business days before shipment. From the date of shipment, US orders typically arrive in 5–10 business days (standard) or 2–4 business days (express). International orders typically arrive in 7–20 business days depending on destination. All figures are estimates and exclude customs delays.
Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the buyer's responsibility and vary by country. We recommend checking with your local customs office before ordering.

Returns & Exchanges

What is the return policy?
PoetPearl offers a 30-day return window from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached. Custom orders, engraved pieces, items marked Final Sale, and gift cards are final sale. Refunds are issued to the original payment method within 5-10 business days after the return is received and inspected.
How do I start a return?
Email [email protected] with your order number and the item(s) you would like to return. We reply within 24 hours with a prepaid return shipping label for US orders. International return shipping is at the buyer's expense.
Can I exchange an item?
Yes. To exchange for a different size, style, or piece, email [email protected]. We will hold the replacement while your return is in transit, and process the exchange within 3 business days of receiving the returned item.
What if my item arrives damaged?
If your item arrives damaged, email us within 48 hours of delivery with photographs of the damage. We will replace the item or issue a full refund — your choice — and cover the associated shipping costs.

Care & Warranty

How should I care for my pearl jewelry?
Put pearl jewelry on after perfume, hair products, and cosmetics. After wear, wipe the pearl with a clean, very soft cloth. Avoid harsh chemicals, abrasive surfaces, sharp objects, and prolonged heat. Never use an ultrasonic or steam cleaner on pearls. Store each piece separately in a soft pouch or lined compartment. See the pearl care guide for detail.
Do you offer a warranty?
Every PoetPearl piece carries a 1-year warranty against manufacturing defects, covering broken clasps, loose settings, and tarnishing beyond normal wear. It does not cover loss, theft, or damage caused by improper care.
My sterling silver has started to tarnish. Is this normal?
Yes. Sterling silver naturally oxidizes over time, especially when exposed to air, humidity, and skin oils. This is a characteristic of the material rather than a defect, and a light polish restores it. Note that not every PoetPearl design uses sterling silver — check the product page for the metal used in your piece.

Partner Program & Wholesale

Do you offer wholesale pricing?
Yes — through the PoetPearl Partner Program. There are four tiers: Explorer (Affiliate · 20% commission), Maker (Dropship · 30% off MSRP), Merchant (Wholesale · 40% off + free shipping), Partner (Wholesale + White-label · 50% off + exclusives). You apply once, and your tier grows with your quarterly volume. See the Partner Program page for details.
Can I resell your products under my own brand?
Yes. White-label is available at the Partner tier. Mention your interest in your application, or write to [email protected].
Do you offer dropshipping?
Yes. Dropshipping is available at the Maker tier and above — you sell at your price and we ship directly to your customer. No inventory required.

Keep reading